Work From Home With Sitel? Don’t Fall Into The Hype!

Sitel Review

Name: Sitel
Cost: N/A
CEO: Laurent Uberti
Rating: three star reviews for sitel (3 / 5)

What is Sitel?

Sitel is a major brand in the contracted services field for companies who want to outsource their customer service. Have you ever called a service such as roadside assistance? Nine out of ten that was a contracted service provider, not the company itself. An outsourced company is usually hired to represent the company and assist them with services such as a call center to handle customer service or sales related calls.

The Good & the Bad

The Good:

PRO #1 – a real job; can work full or part time.
PRO #2 – work from home
PRO #3 – paid training

The Bad:

CON #1 – must be disciplined to work from home
CON #2 – gets boring fast
CON #3 – get annoying

work from home officeWho is Sitel For?

  • Anyone who would like to work from home.
  • Someone who enjoys customer service.
  • Someone tired of the work commute.
  • If you have a home office and it’s quiet in your home.
  • People with call center experience. (not required)

I want to point this out for all you stay at home moms out there. This will be a very demanding job from home. Just because it is a work from home position does not mean that it is easy. If you have ever worked at a call center before, it is just about the same thing. The only difference is you’re at home. If you have small children, and cannot be away from them for hours at a time, this may not work for you.

Sitel Tools, Training, & Support – What You Can Expect

Sitel, like other work from home opportunities, provide paid training. Depending on who you will be contracted with, or what company, this can be anywhere from 4-6 weeks. Yes you do get paid by the hour, and this will be sweet!

I used to work from home for a company named Edegree, and I did enjoy the training. Take your training seriously because you will need it when finally on the phones on your own. You will have support from a coach or a supervisor. These coaching sessions usually take place via skype.

Companies like Sitel will also use instant messaging for troubleshooting or support. You may not get instant responses but it will be suffice for the work load. Back to the training, they will train you on the software that they use to perform the job, and scripts you will use to assist customers.

How Much Will You Get Paid + Requirements of The Job

moneyYou can expect to make somewhere between $9-$10/hr, but don’t be surprised if they try to pay you slightly above minimum wage. According to some reviews I read about them online at What I do like about Sitel is that they work on a raise schedule so you know when to expect a raise. Other work from home programs are like this too. Occasionally, there may be some sort of sales incentives that you can work for.

Requirements of the job are quite simple. You will need a computer or laptop. Sitel is asking for a separate monitor, but see if you can get away with just your laptop if that’s all you have. Just ask your recruiter or supervisor once you get hired. You will definitely need internet, the one where you can connect an ethernet cable to your device. They’re usually lenient about the speed. Finally, you will need a headset. Look for the specification of what’s required before you purchase one.

What You Can Expect Through The Hiring Process?

Once you fill out your application online, you should expect a follow up email within one day. Then, after a couple of days, expect another follow up with a request for a phone interview. These companies usually undergo an automatic filtering process online through applications to pick these (“qualified”) candidates. When on the interview, always be professional, slightly friendly, and remember your aim is to impress the phone recruiter. Once this is done, you can expect a follow up email or phone call within a few days to let you know if you are hired or not.

For more tips on how to get the job read this.

What Can I Expect About The Job?

You will be sitting for up to eight hours a day. You’ll need to find a quiet place in your house to work with little to no interruptions. There is a lot of pressure to stay on the phone, or headset. The phone calls just keep coming in. There is no break from the calls streaming in unless you disconnect. However, if you disconnect your timer stops, so you will not get paid until you log back in. Any time you need help from a coach or supervisor, though you’re logged out of the phone, your supervisor will log the time spent with him/her, so that you still get paid.

expectations vs realityCoaching times were my favorite when I used to work from home, but these don’t happen every day. More often you get your answers using the instant messaging. More than likely you’ll get the hours that you’re longing for, as business is usually booming in this industry, and the demand is high. Would you believe me if I told you, eight hours in a work from home job feels like an eternity! Good luck because I couldn’t wait to quit. It got so bad for me that even though I was scheduled for a 40 hour work week, I only worked around 20-25 because I just couldn’t stay on the phone that long!

There are write ups just like any other job. You have to adhere to a schedule. If you have any behavioral problems, those also will be addressed. Just like any other job, so many write ups and you can get terminated. Also, within your first 90 days, they can terminate you for any reason. You can do this job, I don’t want to scare you, but I’m just keeping it real with you!

My Final Opinion of Sitel

From reading my review, you probably get the idea that I’m not crazy about these opportunities. As I mentioned before, I worked for Edegree, but I hated it! It was not what I expected. Though it may seem like there is less stress from a manager, it is almost the same. They track you from your phone statistics. If you need improvements, they will constantly be on your tail about it.

When I was looking for a work from home job, I was looking for the freedom to be my own boss. There is a difference to take note of. Being an employee will always come with stress. Being your own boss, is what everyone really wants. Though it can be stressful to reach goals, you are still in control. Shortly after I worked from home at a job just like Sitel, I found this awesome website called Wealthy Affiliate, that taught me what I really wanted to know. How to build an online business.

here are the keysIt is different than having a job because as a business owner, you need to create your own business such as bringing in traffic to make money. All of this is achievable though, and you can do it with patience, persistence, and dedication. Once you’ve got your sail opened up, it will be smooth sailing from there. I’ll see you in paradise!

Sitel at a Glance…

Name: Sitel
Cost: N/A
CEO: Laurent Uberti
Rating: three star reviews for sitel (3 / 5)


Have you ever worked with Sitel? If so, I would love to hear about your personal experience with them. As always, I appreciate your feedback. It truly does help others!

Let me know in the comments below! 😀

Jonathan Matos

6 thoughts on “Work From Home With Sitel? Don’t Fall Into The Hype!”

  1. Never heard of Sitel before but this information is good to know. Do you know what the hours of operation are? Also, can one work a full time job and work with Sitel? Do they have weekend hours. I would be curious to know to inform my friends but I am not sure if they would like the fact the hourly rate is so little. Anyway, thanks for sharing.

    • Kay, I think the hourly rate is fair considering the amount of work to do. Also, I’ve found that when you work for a company direct, it seems like you make more money. For example, with Verizon, the corporate store pays more than the authorized retailer. 

      I don’t know their hours of operation but I would imagine they would be somewhere around 7 am and 10 pm. I’m sure part time hours are available such as working 4 hours a day, so you should be able to work a full time job with it. Read about my experience with a work at home job though, it’s not to be taken lightly. 

      Hope this helps, 


  2. This is a great article which clearly outlines the difference between working at home, as an employee and working at home owning your own business.
    However, there are some people who would truly like to work at home and be on the phone all day. when there is support and assistance like that found at Wealthy Affiliate why would you not want to own your own Business.
    Once again, great article!!

    • Tim, thanks for the compliment! You pose an excellent question, why do people not want to own their own business, instead of work a 9 to 5 from home? I think people are afraid. Let’s face it, starting and owning your own business is not a fast operation. I think people know it takes long, and so they steer away from it. Our society today has been adjusted to a fast paced life.

      For around a decade I worked in the restaurant business and then in automobile sales. I was a busperson, and I loved the fast pace! I loved to turn over tables for customers fast and then collect all of my tips at the end of the night. This was fast money! Get paid daily! Lol The truth is, it’s a waste of time. Don’t get me wrong, you have got to work to survive, but you’ve got to build a substantial flow of income for yourself in the future.

      The ugly truth is that if you don’t, when you stop working, the flow of income stops. Then what? Collect social security? I used to be a banker at one point in my life, and trust me, you do not want to live off of social security. Now, I’ve seen some pretty good retirement pensions, but that’s besides the point. You need passive income. You do not want to struggle after you retire.

      Back to the topic at hand. We need to stop, and begin to build patience and/or endure the lack of immediate gratification. When is the last time you stood in a line at the grocery store? You were pacing back and forth right? This is what I’m talking about. All the greats, and successful people you will come across in life, will tell you, it takes time and whole lot of work. Don’t fall for these scams out here that tell you different.

      That’s why I train and work through Wealthy Affiliate. It’s the most legitimate opportunity I’ve found, and I can really focus on building my business there. It’s relatively cheap, if you go with the yearly savings. Plus, I’ve leveraged the affiliate program to the point where my membership pays for itself.

      If anyone is wondering out there, what to do, and how to succeed; you’re not alone. There are millions of us out there. Do yourself a favor and check out my #1 recommended program out there for the opportunity to build an online business from scratch. Or join any one of the programs on my “Good” menu.

      You can thank me later,

  3. Hi Jonathan,

    That was a very informative review of Sitel. I also liked the way you mentioned that most of these companies are the same. I got my start with Wealthy Affiliate and haven’t looked back. I don’t think I could work for a company being on the phone all the time, no matter how intriguing working at home may sound. Thanks for the review.

    • Hey Rod, it’s nice to see a fellow WAer! I guess with nearly 1,000,000 members already we are sure to run into them on this space. Thanks so much for your comment, and we are on the same page. I hate being on the phone all the time. I guess if I were taking incoming calls it might by easier but I especially dislike being on an automatic dialer or with outgoing calls. 

      There are different work at home jobs such as being a transcriber for a company that people can take a look at. Here is an informative post of my personal experience of a work from home job. In my personal opinion, people do not need a work from home job, they need a business. Something to create a passive income

      You can work your regular 9 to 5 job and then create an online business or operate your own business on the side. This is the only way. Otherwise you’ll always be working for someone, and that is no fun!

      I’ll see ya around, 



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