CEO: Laurent Uberti
Rating: (3 / 5)
What is Sitel?
Sitel is a major brand in the contracted services field for companies who want to outsource their customer service. Have you ever called a service such as roadside assistance? Nine out of ten that was a contracted service provider, not the company itself. An outsourced company is usually hired to represent the company and assist them with services such as a call center to handle customer service or sales related calls.
The Good & the Bad
PRO #1 – a real job; can work full or part time.
PRO #2 – work from home
PRO #3 – paid training
CON #1 – must be disciplined to work from home
CON #2 – gets boring fast
CON #3 – get annoying
Who is Sitel For?
- Anyone who would like to work from home.
- Someone who enjoys customer service.
- Someone tired of the work commute.
- If you have a home office and it’s quiet in your home.
- People with call center experience. (not required)
I want to point this out for all you stay at home moms out there. This will be a very demanding job from home. Just because it is a work from home position does not mean that it is easy. If you have ever worked at a call center before, it is just about the same thing. The only difference is you’re at home. If you have small children, and cannot be away from them for hours at a time, this may not work for you.
Sitel Tools, Training, & Support – What You Can Expect
Sitel, like other work from home opportunities, provide paid training. Depending on who you will be contracted with, or what company, this can be anywhere from 4-6 weeks. Yes you do get paid by the hour, and this will be sweet!
I used to work from home for a company named Edegree, and I did enjoy the training. Take your training seriously because you will need it when finally on the phones on your own. You will have support from a coach or a supervisor. These coaching sessions usually take place via skype.
Companies like Sitel will also use instant messaging for troubleshooting or support. You may not get instant responses but it will be suffice for the work load. Back to the training, they will train you on the software that they use to perform the job, and scripts you will use to assist customers.
How Much Will You Get Paid + Requirements of The Job
You can expect to make somewhere between $9-$10/hr, but don’t be surprised if they try to pay you slightly above minimum wage. According to some reviews I read about them online at indeed.com. What I do like about Sitel is that they work on a raise schedule so you know when to expect a raise. Other work from home programs are like this too. Occasionally, there may be some sort of sales incentives that you can work for.
Requirements of the job are quite simple. You will need a computer or laptop. Sitel is asking for a separate monitor, but see if you can get away with just your laptop if that’s all you have. Just ask your recruiter or supervisor once you get hired. You will definitely need internet, the one where you can connect an ethernet cable to your device. They’re usually lenient about the speed. Finally, you will need a headset. Look for the specification of what’s required before you purchase one.
What You Can Expect Through The Hiring Process?
Once you fill out your application online, you should expect a follow up email within one day. Then, after a couple of days, expect another follow up with a request for a phone interview. These companies usually undergo an automatic filtering process online through applications to pick these (“qualified”) candidates. When on the interview, always be professional, slightly friendly, and remember your aim is to impress the phone recruiter. Once this is done, you can expect a follow up email or phone call within a few days to let you know if you are hired or not.
For more tips on how to get the job read this.
What Can I Expect About The Job?
You will be sitting for up to eight hours a day. You’ll need to find a quiet place in your house to work with little to no interruptions. There is a lot of pressure to stay on the phone, or headset. The phone calls just keep coming in. There is no break from the calls streaming in unless you disconnect. However, if you disconnect your timer stops, so you will not get paid until you log back in. Any time you need help from a coach or supervisor, though you’re logged out of the phone, your supervisor will log the time spent with him/her, so that you still get paid.
Coaching times were my favorite when I used to work from home, but these don’t happen every day. More often you get your answers using the instant messaging. More than likely you’ll get the hours that you’re longing for, as business is usually booming in this industry, and the demand is high. Would you believe me if I told you, eight hours in a work from home job feels like an eternity! Good luck because I couldn’t wait to quit. It got so bad for me that even though I was scheduled for a 40 hour work week, I only worked around 20-25 because I just couldn’t stay on the phone that long!
There are write ups just like any other job. You have to adhere to a schedule. If you have any behavioral problems, those also will be addressed. Just like any other job, so many write ups and you can get terminated. Also, within your first 90 days, they can terminate you for any reason. You can do this job, I don’t want to scare you, but I’m just keeping it real with you!
My Final Opinion of Sitel
From reading my review, you probably get the idea that I’m not crazy about these opportunities. As I mentioned before, I worked for Edegree, but I hated it! It was not what I expected. Though it may seem like there is less stress from a manager, it is almost the same. They track you from your phone statistics. If you need improvements, they will constantly be on your tail about it.
When I was looking for a work from home job, I was looking for the freedom to be my own boss. There is a difference to take note of. Being an employee will always come with stress. Being your own boss, is what everyone really wants. Though it can be stressful to reach goals, you are still in control. Shortly after I worked from home at a job just like Sitel, I found this awesome website called Wealthy Affiliate, that taught me what I really wanted to know. How to build an online business.
It is different than having a job because as a business owner, you need to create your own business such as bringing in traffic to make money. All of this is achievable though, and you can do it with patience, persistence, and dedication. Once you’ve got your sail opened up, it will be smooth sailing from there. I’ll see you in paradise!
Sitel at a Glance…
CEO: Laurent Uberti
Rating: (3 / 5)
Have you ever worked with Sitel? If so, I would love to hear about your personal experience with them. As always, I appreciate your feedback. It truly does help others!
Let me know in the comments below! 😀